Refund policy
Sohana Libaas
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To start a return, please contact us at sohanalibaas@gmail.com.
Once your return request is received and approved, we’ll provide you with the return shipping address and detailed instructions on how to send your package back.
⚠️ Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at sohanalibaas@gmail.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
Certain types of clothing items cannot be returned, such as:
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Customized or made-to-order pieces
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Innerwear, lingerie, or personal wear items
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Sale or discounted items
Please contact us if you have any questions or concerns about your specific item before purchasing.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
Once we’ve received and inspected your return, we’ll notify you if your refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at sohanalibaas@gmail.com