Shipping policy
Sohana Libaas
At Sohana Libaas, we aim to deliver your orders safely and on time. Please review our shipping terms below before placing an order.
Delivery Time
We deliver across Pakistan within 2 to 5 working days after your order has been confirmed.
The Delivery amount is a base minimum, and may be more for your city depending on the time it takes to get there and the size of the parcel.
Delivery times may vary depending on your city, location, and courier service availability, especially during sales or public holidays.
Shipping Details
Please ensure that you enter a complete and accurate shipping address at checkout, including:
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Full name
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Street address and city
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Active contact number
Orders with incomplete or incorrect information may face delivery delays or cancellation.
If a parcel is returned to us due to an invalid address or failed delivery attempts, the customer will be responsible for reshipping charges.
Delivery Charges
Standard delivery charges may apply and will be displayed at checkout before confirming your order.
We occasionally offer free delivery promotions, which will be clearly mentioned on our website.
Order Tracking
Once your order is dispatched, you may receive a tracking number via Whatsapp (for the given number) or email, allowing you to track your shipment through our courier partner’s website.
Delays
While we strive to deliver within the mentioned time frame, unexpected delays may occur due to courier issues, weather conditions, or public holidays.
We appreciate your understanding in such cases.
International Shipping
Currently, Sohana Libaas delivers only within Pakistan.
International shipping will be announced once available.
Returns and Exchanges
We currently offer no direct returns in accordance with our Refund Policy, which we encourage you to review before placing an order.
Contact Us
For any shipping or order-related questions, feel free to contact us at:
📧 sohanalibaas@gmail.com
📞 +92 310 0938410